anapodlesnaya1234

Fraud!! Scam!!

Recently, at the end of February, I received an invoice from this company that included not only the current statement, but also seven others dating back to the beginning of 2023. These reports were combined with additional charges for late payment. The company representative explained that on February 2, my bank requested some payments back (7 in total) and they would not remove the fine. The second representative confirmed my payment history and said that yes, the payment was made on time, but the bank only requested these payments after 10 months. Overall, this situation is confusing. I recommend that the company review their billing process to avoid similar issues in the future. The worrying thing is that even though my bank has confirmed that they haven't reversed any payments, the company insists that they have. Additionally, I didn't receive any notifications or feedback through the app, which I usually rely on to pay my bills. It seems unusual that my balance was not carried over to the next month, as is usually the case if a payment is missed. When I asked for the late payment fee to be waived, the company refused, citing an alleged bank reversal, which I believe is inaccurate. This situation has left me frustrated and frustrated with how the company handles billing discrepancies. I asked to speak with the manager and was told that he would call back. Without waiting, I called again and the assistant said that the manager called and left a message. It's a lie!! It seems to me that the company is making extra money by adding these fees - it's a complete scam.