Advanced Diabetes Supply
Advance Diabetes Supply: Incapable of delivering m...
Advance Diabetes Supply: Incapable of delivering medical-critical supplies on time
Advance Diabetes Supply is the only supplier of my husband's Dexcom 6 continuous glucose monitor that insurance permits us to use. For the third straight time, ADS failed to deliver replacement sensors by the date his last sensor was set to expire. Based on previous experience, I had texted and called in advance numerous times to warn that the planned Dec. 7 delivery date was not going to get the sensors to him by the end date of Dec. 10 and asked for expedited mailing. But once again, my husband was left without the Dexcom 6 CGM that works with his insulin pump, and he was forced to use Dexcom competitor Abbott's CGM, which is really great but does not communicate with the pump. Also based on my previous complaints, ADS sent him two "buffer" CGMs in September, but sent the wrong product. Dexcom 6 is a lifesaver and a wonderful product/service. ADS is not. Additionally, this California based company must think it is unimportant to help East Coast customers, since it's call center opens at 11:30 a.m. Eastern Time and is closed on the weekend. For a company that seems to have a lock on the delivery of medical-critical supplies, this is just one more failing.