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फिलाह! गेस्टाओ डी अटेन्डिमेंटो लिमिटेड के लिए एकीकृत समाधान: ग्राहक यात्रा मानचित्रण में क्रांतिकारी बदलाव
फिलाह! Soluções Integradas para Gestão de Atendimento Ltda एक ब्राज़ीलियाई कंपनी है जो व्यवसायों के भीतर ग्राहक यात्रा की मैपिंग, ट्रैकिंग और विश्लेषण के लिए समाधान बनाने में माहिर है। कंपनी की स्थापना व्यवसायों को अपने ग्राहकों को बेहतर ढंग से समझने और उनके समग्र ग्राहक अनुभव को बेहतर बनाने में मदद करने के लक्ष्य के साथ की गई थी।
प्रौद्योगिकी और डिजिटलीकरण के उदय के साथ, व्यवसायों के लिए अपने ग्राहकों की जरूरतों और प्राथमिकताओं की गहरी समझ रखना महत्वपूर्ण हो गया है। फिलाह! Soluções Integradas para Gestão de Atendimento Ltda इस आवश्यकता को पहचानता है और व्यवसायों को इस लक्ष्य को प्राप्त करने में मदद करने के लिए अत्याधुनिक समाधान विकसित किया है।
कंपनी के समाधान हाल की तकनीकों पर आधारित हैं जो कई चैनलों में ग्राहकों की बातचीत के वास्तविक समय पर नज़र रखने की अनुमति देते हैं। इसमें सोशल मीडिया इंटरैक्शन से लेकर फोन कॉल, ईमेल और इन-पर्सन विजिट तक सब कुछ शामिल है। इन विभिन्न टचपॉइंट्स से डेटा एकत्र करके, फ़िलाह! Soluções Integradas para Gestão de Atendimento Ltda व्यवसाय के माध्यम से प्रत्येक ग्राहक की यात्रा की एक व्यापक तस्वीर बनाने में सक्षम है।
फिलाह! के दृष्टिकोण का एक प्रमुख पहलू इसका व्यक्तिगत अनुभवों पर ध्यान केंद्रित करना है। कंपनी समझती है कि प्रत्येक ग्राहक अद्वितीय है और उनकी विशिष्ट आवश्यकताओं को पूरा करने के लिए अनुरूप समाधान की आवश्यकता होती है। निजीकरण के इस स्तर को प्राप्त करने के लिए, फिलाह! प्रत्येक ग्राहक के व्यवहार पैटर्न और वरीयताओं का विश्लेषण करने के लिए उन्नत एनालिटिक्स टूल का उपयोग करता है।
फिलाह! के दृष्टिकोण का एक अन्य महत्वपूर्ण पहलू व्यवसाय के भीतर विभिन्न विभागों के बीच सहयोग पर जोर देना है। मार्केटिंग, सेल्स और ग्राहक सेवा जैसे विभागों के बीच साइलो को तोड़कर, कंपनी यह सुनिश्चित करने में मदद करती है कि हर कोई एक सामान्य लक्ष्य की दिशा में काम कर रहा है: समग्र ग्राहक अनुभव में सुधार करना।
Filah! के समाधान खुदरा, आतिथ्य, स्वास्थ्य सेवा, वित्त, दूरसंचार सहित अन्य उद्योगों की एक विस्तृत श्रृंखला में प्रभावी साबित हुए हैं। कंपनी ने ग्राहक मंथन दरों को कम करते हुए बिक्री राजस्व में वृद्धि करके कई ग्राहकों को अपनी निचली रेखा में सुधार करने में मदद की है।
इसके मूल समाधानों के अलावा, फिलाह! Soluções Integradas para Gestão de Atendimento Ltda व्यवसायों को अपने ग्राहक अनुभव रणनीतियों को अनुकूलित करने में मदद करने के लिए परामर्श सेवाओं की एक श्रृंखला भी प्रदान करता है। इन सेवाओं में ग्राहक यात्रा मानचित्रण कार्यशालाओं से लेकर डेटा विश्लेषण और रिपोर्टिंग तक सब कुछ शामिल है।
कुल मिलाकर, फिलाह! Soluções Integradas para Gestão de Atendimento Ltda एक ऐसी कंपनी है जो व्यवसायों के ग्राहक अनुभव प्रबंधन के तरीके में क्रांति ला रही है। अपने अत्याधुनिक समाधानों और सहयोग और वैयक्तिकरण पर ध्यान देने के साथ, कंपनी व्यवसायों को तेजी से प्रतिस्पर्धी बाज़ार में वक्र से आगे रहने में मदद कर रही है।
filah.com.br
