I recently purchased a bench from an online retail...
I recently purchased a bench from an online retailer specializing in American-made products. Overall, I found the experience to be average. The website was easy to navigate, and I appreciated the detailed product descriptions and images. However, I was somewhat disappointed with the quality of the bench upon receiving it. While it looked sturdy and well-constructed in the pictures, the actual product seemed flimsier and less durable. Additionally, the packaging was minimal, which increased the risk of damage during transit. On a positive note, the customer service was responsive when I contacted them about my concerns. They offered to replace the bench or provide a refund, which was commendable. Nevertheless, I expected a higher level of craftsmanship given the company's emphasis on American-made goods. In conclusion, I would rate my experience with this company as average, primarily due to the discrepancy in quality.